Refinished staircase with white risers and dark handrail

Workmanship warranty

We come back. That's the whole promise.

Our written workmanship warranty runs 6, 9 or 12 years, depending on the paint you choose. We've been serving the Denver Metro since 2015, and we answer our phone.

Our guarantee

A written warranty of 6 to 12 years

Right Touch, LLC provides this Warranty covering peeling, flaking, blistering, chipping, and cracking caulk resulting from defective workmanship and application. The length of the Warranty is dependent on the paint product chosen by you.

  • 6

    years

    Latitude

  • 9

    years

    Duration

  • 12

    years

    Emerald Rain Refresh

How long it lasts

Your coating sets your term

What's covered

Covered

  • Peeling, resulting from defective workmanship and application
  • Flaking, resulting from defective workmanship and application
  • Blistering, resulting from defective workmanship and application
  • Chipping, resulting from defective workmanship and application
  • Cracking caulk, resulting from defective workmanship and application

What isn't

Not covered

  • Any work completed in which Right Touch, LLC did not supply or approve of the paint of other materials.
  • Warranty Issues caused by rotting boards.
  • Work done on varnished surfaces, surfaces made of or containing galvanized metals.
  • Warranty Issues on horizontal surfaces or any other surface that permits moisture to collect such as, but not limited to, railings, decks, siding, trim boards, sills, etc.
  • Paint failure, fading or any other defects, or any kind, in or caused by the paint – this is covered by Sherwin Williams Warranty.
  • Warranty Issues on any surfaces that were stained.
  • Paint color and exact paint match.
  • Any work that Right Touch, LLC did not perform.
  • The cost of paint to make the repair of the Warranty Issue.
  • Damage or Warranty Issues caused by acts of God of acts or acts of third-parties, including, but not limited to, hail, flood, fire, wind, extreme weather conditions, misuse, alteration, abuse, vandalism, negligence, and all other damage beyond the control of Right Touch, LLC.
  • Warranty Issues caused by, ordinary wear and tear, abnormal use or misuse, structural defects, settling or movement, peeling layers of paint existing before the work done by Right Touch, LLC, mill-glazing from smooth cedar, moisture content of the substrate, abrasive cleaning, abuse, abrasion, mechanical damage, or other damage caused by chemicals, cleaning agents, or other exposure to harmful substances.
  • Any issue or claim that does not fall into the definition of a Warranty Issue as defined above.

Keeping it valid

A few conditions

  • You must be the original client of Right Touch, LLC as evidenced by a copy of the original service contract retained by you. This Warranty is not transferable and any attempted transfer will be null and void. For example, when your home is sold, this Warranty does not transfer to the new owner.
  • This Warranty is not valid until Right Touch, LLC has received full payment from you for the services performed as specified in your services contract with Right Touch, LLC. You must retain a copy of a receipt or other evidence that payment by you has been made in full.
  • You must submit a claim to us, in the manner described below, within 1 month of discovery of a Warranted Issue.
  • When you make a warranty claim as described below, you agree to work with us on scheduling an appointment and allowing us access to your property.
  • The materials used on your home must have been provided by and approved by Right Touch, LLC.
  • You have not made any modifications or alterations to the work done by Right Touch, LLC.

Claim submission and warranty service

Within 1 month of discovering a Warranted Issue, you must fill out and submit to us our online claim submission form and upload photos of the concerned area(s).

After successfully filling out and submitting our claim submission form, we will have a review of your warranty claim as quickly as possible. After we make a review of your claim and upon determining, in our sole discretion, that a Warranted Issue exists, we will contact you to schedule an appointment to repair the Warranted Issue. Repairs for Warranty Issues will only be made on the specified areas where Warranty Issues exist and will not extend beyond these areas.

Please note that in certain situations, we may need to schedule an appointment with you to come and inspect the claimed Warranty Issue before we can make a determination on whether a Warranted Issue exists. Failure to work with us in scheduling an appointment or allowing us access to your property will result in this Warranty being voided.

Right Touch, LLC will not be liable for incidental or consequential damages resulting from any breach of this Workmanship Warranty.

File a claim

Tell us what's happening

Fill this out within 1 month of discovering the issue and include photos of the area. We'll review your claim as quickly as possible. Questions? Call (303) 862-6979.

Straight answers

Warranty questions

Q

How long is the warranty?

The length of the Warranty is dependent on the paint product chosen by you for application: Latitude, 6 years. Duration, 9 years. Emerald Rain Refresh, 12 years.

Q

Is the warranty transferable?

No. This Warranty is not transferable and any attempted transfer will be null and void. For example, when your home is sold, this Warranty does not transfer to the new owner.

Q

How soon do I need to report a problem?

You must submit a claim within 1 month of discovery of a Warranted Issue.

Q

What about the paint itself fading?

Paint failure, fading or any other defects in or caused by the paint are not covered by our Workmanship Warranty. This is covered by Sherwin Williams Warranty.

Q

Do I need photos?

Yes. The claim process asks you to upload photos of the concerned area(s) with our online claim submission form.

Have a question about your own home? Call David or Derek at (303) 862-6979

Free estimate

Tell us about the project

We'll walk the property, measure, and send a written, itemized price, usually within 48 hours.

Hours
Mon–Fri 7:00am–5:00pm
Serving
Littleton · Highlands Ranch · Centennial · Lone Tree · Ken Caryl · Castle Rock · Parker · Columbine · Arvada
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